JBJS Online SUBSCRIBER HELP & SERVICES:

Frequently Asked Questions About Institutional Subscriptions

  1. My institution has a subscription to JBJS, and access to the JBJS Online, but I'm not able to see the full text of articles. I'm prompted for a username and password. Why is this happening?

    When this happens, the IP address for your machine is not being recognized by our computer. This failure is caused by one of three things:

    Your institutional subscription has not yet been activated

    The person who "activated" the online subscription did not enter in all needed IP addresses for your institution

    The person who "activated" the online subscription does not realize that some subnets of your institution are routed through a proxy server

    What should I do?

    1. Send us Feedback so we can begin to diagnose the problem.
    2. Talk to your librarian, and let them know you are having trouble.

  2. My library subscribes to the paper or CD-ROM JBJS, and I can't get access to it online. Why?

    Your institution has not yet activated its institutional subscription to JBJS Online. All subscribers to the paper or subscription CD-ROM version also receive access to the online journal. Notify your library that you would like access to JBJS Online, and encourage your librarian to activate the online subscription.

  3. Who from my institution can access JBJS Online?

    The subscription fee allows for unrestricted Internet access at one location. Any user connecting from an authorized computer on your institutional network will be allowed access to JBJS Online.

  4. What is an Institution?

    For the most part, an Institutional Subscription authorizes use at a localized site. A "site" is an organizational unit, such as a library or a group practice, and may be academic or nonacademic. For organizations located in more than one city, each city office is considered a different site. For organizations within the same city that are administered independently, each office is considered a different site.

    For example, each campus in the State University of New York system is considered a different site, and each branch or office of UpJohn Laboratories is considered a different site.

  5. How will this work?

    When someone attempts to use JBJS Online, our server checks to see if the requesting computer is within the list of internet IP address provided by a subscribing institution. If it is, the reader will be able to use all those services enabled for institutional readers. For institutional subscribers, there are no usernames or passwords to remember, and there is currently no limit on the number of readers from your institution who may access JBJS Online simultaneously.

    If readers want to access JBJS Online from computers that are not part of your institutional network (e.g., through dial-in or telnet through a commercial Internet service provider) they can do so only through a individual subscription.

  6. What subscription packages are available?

    Individual Subscribers have access to:
    Tables of Contents, abstracts, full-text searching, full-text display, document delivery, PDFs, links to Medline and GenBank, and the advantage of having password access to JBJS Online from any computer connected to the Internet.
    [Ordering Procedure]

    Institutional Subscribers have access to:
    Tables of Contents, abstracts, full-text searching, full-text display, PDFs, links to Medline and GenBank, and document delivery. Access is limited to computers within a particular set of internet IP addresses.
    [Ordering Procedure]

  7. How can I tell if my institution has subscribed to JBJS Online

    If your institution has a subscription, you'll automatically have access to the tables of contents, abstracts, full-text searching, full-text display, PDFs, and Medline and GenBank links. You'll also see a button at the top of the page confirming you're signed in as part of an institution.

    If your institution has not subscribed, you can choose to access JBJS Online with an Individual subscription.

  8. Can my institution subscribe only to the electronic version?

    No, at the present time, the electronic version is provided to subscribers of the paper or CD-ROM version of the JBJS as an added benefit.

  9. Will we still be able to get the paper or CD-ROM version? And for how long?

    Yes, institutions and individuals will be able to receive the paper or CD-ROM version for the foreseeable future. At some time, the JBJS might decide to allow a separate subscription for the electronic version.

  10. If our JBJS Online subscription expires and at some later date we reinstate our subscription, will we have access to all years of the electronic version?

    Yes, when you buy a subscription to JBJS Online, you have access to all years of the database.

  11. How can I access the JBJS Online if I don't have access through an institutional subscription?

    You may purchase the JBJS as an Individual subscriber. Without a subscription you have access to the Table of Contents, abstracts, and full-text searching (but not full-text viewing) at no cost and without having to register.

Still have questions?

For further information, please contact the JBJS Subscription Department.
Office hours are 8:30 am to 4:00 pm Eastern Standard Time.
The Journal of Bone and Joint Surgery, Inc.
20 Pickering Street
Needham, MA 02492, USA
781-449-9780 telephone
781-449-9742 fax
subs{at}jbjs.org